Refund policy

A&M Bridal Return & Exchange Policy

Thank you for shopping with A&M Bridal. Many of our gowns and bridal items are made to order, specially sourced, or ordered specifically for each customer. Please review our return and exchange policy carefully before placing your order.

A&M Bridal does not offer refunds to the original form of payment. When a return is permitted under the terms below, it will be issued as store credit only, less any applicable restocking or exchange fees.

1. Customized & Made-to-Measure Gowns

All customized and made-to-measure gowns are final sale and cannot be returned or exchanged. This includes gowns made to customer-provided measurements or items with requested changes, alterations, color changes, design modifications, or other customizations.

Please carefully review all measurements, colors, customization requests, and order details before placing your order.

2. Bridesmaid Dresses

Eligible bridesmaid dresses may be exchanged under the following conditions:

  • The exchange must be requested within 3 days of delivery.

  • A $30 exchange fee applies per dress.

  • The dress must be unworn, unaltered, undamaged, and returned in its original condition with all tags attached.

  • The customer is responsible for return shipping.

3. Store Credit Returns — Gowns & Accessories

Eligible non-custom gowns priced under $1,000 and eligible bridal accessories may be returned for store credit only under the following conditions:

  • The return must be requested within 24 hours of delivery.

  • A $75 restocking fee will be deducted from the store credit.

  • The item must be unworn, unused, unaltered, undamaged, and returned in its original condition with all tags and original components included.

  • Accessories must be returned with any original packaging, attachments, or included pieces.

  • The customer is responsible for return shipping.

  • Original shipping charges and return shipping costs are non-refundable.

No cash, credit card, PayPal, or other original-payment-method refunds will be issued for eligible returns. Store credit is the only form of refund offered.

4. Final Sale Items

All other purchases are final sale and are not eligible for return, exchange, or store credit. This includes:

  • Gowns priced over $1,000

  • Customized or made-to-measure gowns

  • Altered or modified items

  • Items that have been worn, used, damaged, or had tags removed

  • Items returned outside the applicable return window

  • Any item specifically marked Final Sale

Return Process

To request an eligible return or exchange:

  1. Contact A&M Bridal within the applicable return window to request authorization before shipping the item back.

  2. You will receive return instructions and, when applicable, a return authorization number.

  3. Securely package the item with all tags, accessories, packaging, and components that were included with your order.

  4. Ship the return using a trackable and insured shipping method. Customers are responsible for return shipping costs.

  5. Once the item is received, it will be inspected to ensure it meets the return requirements.

  6. Approved returns will be processed as store credit, minus the applicable restocking fee. Approved exchanges will be processed according to the exchange terms above.

A&M Bridal reserves the right to refuse any return or exchange that does not meet the requirements of this policy, including items that show signs of wear, alteration, damage, or use.

If you have questions about whether an item is eligible for return or exchange, please contact me at aandmenterprisesales@gmail.com before sending it back.

Thank you for choosing A&M Bridal!